The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
YES! I do my own work, so I'll be happy to discuss what I do and what I don't or can't do. Much of my work is custom pieces, you can see many of those finished work on my Facebook page, www.facebook.com/twistedsisterarts
The time to make something will range from one day to two weeks. Usually 2 to 3 days will do it. Keep in mind, the older piece to copy, might not be able to be fulfilled due to ever changing stampings, and my paint is seasonable, when it's gone, it's gone.
When it comes to painting the glass eyes, I will be happy to try several tries to make your preferred color. Just don't ask me to match my kitty or boyfriends eyes, the paints I use don't lend itself to blending or matching.
I really try to post the size of the piece in a listing, if you don't see it in the description, point it out to me, I'm not perfect.
Most of my work is able to be washed with soap and water. That in mind, it won't take a swim or a soak in a hot tub, but general care is necessary to keep the piece intact.
I gift box my smaller pieces. I've got boxes up to 4x6 inches that fit in my packing boxes. I like the presentation and the fact that it will make a piece safer to send to you.
I've done some wholesale, who wouldn't like a big order to fill. Don't expect me to discount one or two items for one order. I understand the need to see a piece before placing a big order, contact me and I'll discuss it with you.