Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 5 - 10 business days
  • North America : 3 - 5 business days
  • Europe : 14 - 21 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

YES! I do my own work, so I'll be happy to discuss what I do and what I don't or can't do. Much of my work is custom pieces, you can see many of those finished work on my Facebook page, www.facebook.com/twistedsisterarts

The time to make something will range from one day to two weeks. Usually 2 to 3 days will do it. Keep in mind, the older piece to copy, might not be able to be fulfilled due to ever changing stampings, and my paint is seasonable, when it's gone, it's gone.

When it comes to painting the glass eyes, I will be happy to try several tries to make your preferred color. Just don't ask me to match my kitty or boyfriends eyes, the paints I use don't lend itself to blending or matching.

Sizing details

I really try to post the size of the piece in a listing, if you don't see it in the description, point it out to me, I'm not perfect.

Care instructions

Most of my work is able to be washed with soap and water. That in mind, it won't take a swim or a soak in a hot tub, but general care is necessary to keep the piece intact.

Gift wrapping and packaging

I gift box my smaller pieces. I've got boxes up to 4x6 inches that fit in my packing boxes. I like the presentation and the fact that it will make a piece safer to send to you.

Wholesale availability

I've done some wholesale, who wouldn't like a big order to fill. Don't expect me to discount one or two items for one order. I understand the need to see a piece before placing a big order, contact me and I'll discuss it with you.

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